FAQ

Who do I call if I have a question about my bill?

For billing questions, call 1-408-432-9600, or email support.cv@hpe.com.

How do I add a recurring payment (Autopay)?

  1. Click Billing from the HPE CV menu.
  2. Click Recurring Payments at the top of the page.
  3. Click Create New Recurring Payment.
  4. Create a Payment Name and select your Recurring Payment options.
  5. Select your Payment Method in the drop-down, and select your payment reminder.
  6. Click the Billing Authorization check box, and then click Agree and Submit.

When will my credit card be charged each month?

The date is determined when you set up recurring payments. You can choose from the following three options:

  • On Due Date
  • Upon Bill Receipt
  • Day of the Month

Why am I charged sales tax?

HPE CV operates in a state that collects sales tax on electronically delivered services.

How do I cancel my service?

To deactivate or close your account, call 1-408-432-9600 or email support.cv@hpe.com.