Cloud Volumes Backup: Support tool (cvbu-support-tool)
HPE provides the Cloud Volumes Backup Support Tool (cvbu-support-tool) to help you identify issues that can affect firewall configuration and secure client setup. The tool helps you diagnose networking issues and provides feedback on setting up your environment.
This document provides information on how to use the tool and how to employ commands that can help you troubleshoot your environment. The tool also enables you to submit enhancement requests so that the tool can be improved.
A Linux machine is required to run the cvbu-support-tool. As the tool is a static executable, it should work correctly on any x86_64 Linux kernel. Please contact us if you are unable to run the tool on your own platform.
The support tool has been tested on the following operating systems:
- Ubuntu 16.04+
- CentOS 6/7
- RHEL 6/7
Download the cvbu-support-tool from the HPE cloud volumes portal downloads page: https://console.cloudvolumes.hpe.com/downloads
To validate the sha256, on Linux run:
bash$ sha256sum cvbu-support-tool.tar.gz
To extract the tool, run the following:
bash$ tar -zxf cvbu-support-tool.tar.gz
The tool is now available at:
(OPTIONAL) If you want to install the binary globally, you can move it to your users $PATH
bash$ mv dist/cvbu-support-tool /usr/local/bin/cvbu-support-tool
Usage information can be found within the support tool. At any point, you can append the
--help flag to get information on available commands.
bash$ ./cvbu-support-tool --help Usage: cvbu-support-tool [OPTIONS] COMMAND [ARGS]... Cloud Volumes Backup customer support tool Options: --log PATH Log file path --version Show the version and exit. --help Show this message and exit. Commands: catalyst Troubleshoot Catalyst connectivity certificate Troubleshoot secure client X509 certificates config Troubleshoot secure client configuration port Troubleshoot external port access portal Troubleshoot Cloud Volumes Backup account
Additional information for specific usage and available commands can be found on the following pages:
To display the version of the support tool, run the command with the
bash$ ./cvbu-support-tool --version cvbu-support-tool, version 1.0.0-0-g6fb2eb7
To write the output of the tool to a log file run any available command with the optional
bash$ ./cvbu-support-tool --log output.log certificate verify ca.crt client.crt client.key